Privacy Policy
This policy explains what personal information GRK Chauffeurs collects, why we collect it, how we look after it and the choices you have.
Who we are
GRK Chauffeurs (“we”, “us”, “our”) is a chauffeur service based in Bristol, UK. We are the data controller for the personal information described in this policy, which means we decide how and why it is used.
Our address is 12 Maple St, Bristol BS14 0GB, United Kingdom. You can reach us at info@grkchauffeurs.com or on +44 7477 225220.
We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What information we collect
We only collect what we need to quote, book and carry out your journey and to run our website.
- Contact details: your name, phone number and email address.
- Booking details: pick-up and drop-off locations, date and time, flight or train number, number of passengers and luggage, and any special requests.
- Payment details: payment is handled by our payment provider. We do not store your full card number.
- Business details: for corporate clients, your company name and billing information.
- Messages: anything you send us by form, email, phone or WhatsApp.
- Website data: your IP address, browser type, device, pages visited and how you arrived at our site.
How we use your information
| Purpose | Legal basis |
|---|---|
| Providing quotes, taking bookings and carrying out your journey | Performance of a contract |
| Sending booking confirmations, updates and flight-delay changes | Performance of a contract |
| Taking payment and keeping accounting records | Contract and legal obligation |
| Answering questions and handling complaints | Legitimate interests |
| Improving our website and services | Legitimate interests or consent (for non-essential cookies) |
| Sending offers or news, only if you have asked for them | Consent |
We do not sell your personal information.
Who we share it with
We share information only when it is needed to deliver your service or when the law requires it:
- Chauffeurs and partner operators who carry out your journey, who see only the details they need.
- Payment providers, accounting and IT service providers, and website hosting and analytics providers acting on our instructions.
- Regulators, law enforcement or courts where we are legally required to.
If any provider processes your data outside the UK, we make sure appropriate safeguards are in place.
How long we keep it
We keep booking and payment records for as long as the law requires for tax and accounting purposes, usually up to six years. Enquiries that do not lead to a booking are deleted within a reasonable period. Marketing details are kept until you unsubscribe.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information, where there is no legal reason to keep it.
- Ask us to restrict or object to certain uses of your information.
- Ask for your information in a portable format.
- Withdraw consent at any time, including unsubscribing from marketing.
To use any of these rights, email info@grkchauffeurs.com. We will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.
Security
We use sensible technical and organisational measures to protect your information from loss, misuse and unauthorised access. Our staff and chauffeurs are told to keep client details confidential. No online system is completely secure, so please take care when sending sensitive information.
Changes to this policy
GRK Chauffeurs may update this Privacy Policy from time to time to reflect changes in our chauffeur services, business practices, technology or applicable UK data protection laws.
Any updates will be published on this page. Where required by law, we will notify you of significant changes.
We encourage you to review this Privacy Policy periodically to stay informed about how GRK Chauffeurs collects, uses, stores and protects your personal information.
Contact us
Questions about this policy or your data?
GRK Chauffeurs
12 Maple St, Bristol BS14 0GB, United Kingdom
Email: info@grkchauffeurs.com
Phone: +44 7477 225220