Terms and Conditions
GRK Chauffeurs – Full Luxury Terms & Conditions
1. Introduction
Welcome to GRK Chauffeurs, where luxury travel meets uncompromising professionalism. These Terms & Conditions form the agreement between GRK Chauffeurs (“the Company”) and the Client (“you”), governing reservations, confirmations, cancellations, payments, and the delivery of our premium chauffeur services.
By placing a booking with GRK Chauffeurs, you acknowledge and agree to be bound by these Terms & Conditions.
GRK Chauffeurs operates strictly in accordance with private hire licensing regulations. Every chauffeur is fully licensed, expertly trained, and selected for their professionalism, discretion, and commitment to delivering an exceptional travel experience.
2. Service Excellence
GRK Chauffeurs endeavours to ensure punctual arrivals and seamless journeys. Clients are responsible for allowing sufficient time for their travel requirements.
All vehicles are maintained to immaculate standards, reflecting the luxury of our brand.
A strict non‑smoking policy applies across our entire fleet.
3. Client Responsibilities
All booking information provided must be accurate and complete.
Amendments made after the chauffeur has been dispatched may incur additional charges.
Clients are liable for any damage caused to the vehicle interior or exterior. Repair and valeting costs will be charged accordingly.
GRK Chauffeurs may provide an upgraded vehicle at no extra cost if the selected vehicle is unavailable.
Personal belongings and luggage are carried entirely at the Client’s risk. Lost items found in vehicles will be securely stored at our head office.
4. Bookings
GRK Chauffeurs accepts bookings exclusively through:
Website booking form
Email: booking@grkchauffeurs.com
Telephone: +44 7477 225220
- Address: 167–169 Great Portland Street 5th Floor, London, W1W 5PF
Chauffeurs are not licensed or permitted to accept bookings directly. This ensures compliance, insurance coverage, and accurate record‑keeping.
All bookings are subject to availability and confirmed electronically.
GRK Chauffeurs may cancel services in the event of extreme weather, national emergencies, industrial action, or other circumstances beyond our control.
In the rare event of a vehicle breakdown, a replacement vehicle will be arranged promptly.
5. Account Services
Account facilities may be offered at GRK Chauffeurs’ discretion.
Only authorised personnel may use an account.
All outstanding balances must be settled in full before further bookings are undertaken.
Additional waiting time, extra stops, or route changes will be charged accordingly.
6. Cancellation & Refund Policy
More than 24 hours before hire: Full refund.
Less than 24 hours before hire: 100% charge applies.
Airport collections:
60 minutes complimentary waiting time from flight landing.
Additional waiting/loading time and parking fees will be charged thereafter.
7. Passenger Safety & Refusal of Carriage
GRK Chauffeurs reserves the right to refuse carriage to any passenger:
Appearing under the influence of alcohol or drugs
Displaying behaviour that poses a risk to the chauffeur, vehicle, or other passengers
While we strive for punctuality, delays caused by circumstances beyond our control cannot be attributed to GRK Chauffeurs.
8. Luggage, Animals & Transport Conditions
The booking price includes the number of passengers and luggage specified in the confirmation.
Excess or oversized luggage may incur additional charges.
Animals must be declared at the time of booking and transported in a secure, closed carrier.
Undeclared animals or animals not in suitable carriers may be refused, and the full fare will still apply.
9. Carriage of Children & Child Safety
Child seats must be requested during booking, including the number, ages, and seat type required.
Parents/guardians are responsible for securely installing the child seat and ensuring proper seatbelt use.
Carrying a child in arms is strictly prohibited by law. The chauffeur may refuse the journey, and the full fare will be charged.
10. Changes to Your Booking
Changes are generally treated as new bookings. Cancellation rules apply to the original booking.
Short‑notice changes are accepted at GRK Chauffeurs’ discretion. If a change cannot be accommodated, the original fare will be charged in full.
11. Passenger Behaviour Standards
To ensure a safe and refined travel experience:
Seatbelts must be worn at all times.
Passengers must follow all chauffeur instructions.
It is strictly prohibited to:
Open doors while the vehicle is moving
Throw objects from the vehicle
Extend body parts outside the vehicle
Shout from the vehicle
Passengers may only use in‑vehicle facilities after receiving brief instructions from the chauffeur.
Smoking is prohibited. Violations will incur cleaning fees and compensation for vehicle downtime.
Food consumption is discouraged. Alcohol may only be consumed with prior consent from GRK Chauffeurs.
12. No‑Show Policy
A booking is classified as a No‑Show when:
The chauffeur arrives at the confirmed pickup location
The included waiting time expires
The Client cannot be contacted
In such cases:
The full fare will be charged
No refunds will be issued for prepaid bookings
For airport pickups, a No‑Show applies after 60 minutes of complimentary waiting time from flight landing.
13. Waiting Time Policy
Non‑Airport Bookings
15 minutes complimentary waiting time
Additional waiting time charged thereafter
Airport Bookings
60 minutes complimentary waiting time from flight landing
Additional waiting/loading time and parking fees charged thereafter
If delays caused by the Client impact subsequent bookings, GRK Chauffeurs may charge the full fare.
14. Complaints
Complaints must be submitted within 7 working days of the booking date. GRK Chauffeurs will review each case thoroughly and aim for a fair resolution.
15. Data Protection
GRK Chauffeurs is committed to safeguarding your personal data. Information provided via website, email, or telephone is handled in accordance with our Privacy Policy.